Quality Assurance Specialist
4 weeks ago
Job Summary:
The Quality Coordinator will play a vital role in supporting the development and delivery of Quality Management Framework. This position involves working closely with Franchise Owners/Managers to ensure quality, compliance, and continuous improvement across all services.
Key Responsibilities:
- Contribute to the ongoing development and implementation of Quality Management Framework.
- Coordinate and attend internal audits, identify gaps, and support continuous improvement efforts across our franchise network.
- Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
- Provide guidance and support to operational teams on quality management and compliance.
- Work collaboratively with teams to implement corrective actions and improve service quality.
- Assist in the preparation and attend external third-party audits.
- Participate in the development of procedures and policies as needed.
Requirements:
- 3-5 years of experience in NDIS quality management with a sound understanding of social services standards and relevant tertiary qualifications.
- Knowledgeable of sector funder requirements, including NDIS, QCSS, CHSP, HCP, and STCR.
- Skilled in stakeholder engagement, with the ability to collaborate with people from diverse backgrounds, including people with disabilities and ethnic communities.
- Strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
- Proactive problem-solver, with a creative approach to addressing challenges.
- Committed to continuous improvement and high-quality service delivery.
Mandatory Requirements:
- Clear NDIS Worker Screening Check
- Clear National Police Check
- Valid Working with Children Check
- Current Victorian Driver's License
- Evidence of the right to work in Australia
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