Quality Management Specialist

1 week ago

Toorak Gardens, South Australia Superior People Recruitment Full time

At Superior People Recruitment, we are seeking a highly skilled Quality Management Specialist to support the development and delivery of our Quality Management Framework. This role is critical in ensuring quality, compliance, and continuous improvement across all services.

About the Role:

  • Coordinate and administer the collection, analysis, and reporting of key data related to service delivery.
  • Maintain strong relationships with Franchisees, managers, and coordinators to ensure high-quality service standards and compliance with all relevant frameworks and regulations.

Key Responsibilities:

  • Contribute to the ongoing development and implementation of Quality Management Framework.
  • Coordinate and attend internal audits, identify gaps, and support continuous improvement efforts across our franchise network.
  • Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
  • Provide guidance and support to operational teams on quality management and compliance.
  • Work collaboratively with teams to implement corrective actions and improve service quality.
  • Assist in the preparation and attend external third-party audits.
  • Participate in the development of procedures and policies as needed.

About You:

  • Have 3-5 years of experience in NDIS quality management with a sound understanding of social services standards and relevant tertiary qualifications.
  • Be knowledgeable of sector funder requirements, including NDIS, QCSS, CHSP, HCP, and STCR.
  • Be skilled in stakeholder engagement, with the ability to collaborate with people from diverse backgrounds, including people with disabilities and ethnic communities.
  • Have strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
  • Be a proactive problem-solver, with a creative approach to addressing challenges.
  • Be committed to continuous improvement and high-quality service delivery.

Mandatory Requirements:

  • Clear NDIS Worker Screening Check
  • Clear National Police Check
  • Valid Working with Children Check
  • Current Victorian Driver's License
  • Evidence of the right to work in Australia

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