Quality Management Specialist

4 weeks ago

Toorak Gardens, South Australia Superior People Recruitment Full time

Job Summary: We are seeking a highly skilled Quality Coordinator to support the development and delivery of our Quality Management Framework. This role involves working closely with Franchise Owners/Managers to ensure quality, compliance, and continuous improvement across all services.

Key Responsibilities:

  • Contribute to the ongoing development and implementation of Quality Management Framework.
  • Coordinate and attend internal audits, identify gaps, and support continuous improvement efforts across our franchise network.
  • Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
  • Provide guidance and support to operational teams on quality management and compliance.
  • Work collaboratively with teams to implement corrective actions and improve service quality.
  • Assist in the preparation and attend external third-party audits.
  • Participate in the development of procedures and policies as needed.

Requirements:

  • 3-5 years of experience in NDIS quality management with a sound understanding of social services standards and relevant tertiary qualifications.
  • Knowledgeable of sector funder requirements, including NDIS, QCSS, CHSP, HCP, and STCR.
  • Skilled in stakeholder engagement, with the ability to collaborate with people from diverse backgrounds, including people with disabilities and ethnic communities.
  • Strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
  • Proactive problem-solver, with a creative approach to addressing challenges.
  • Commitment to continuous improvement and high-quality service delivery.

Mandatory Requirements:

  • Clear NDIS Worker Screening Check
  • Clear National Police Check
  • Valid Working with Children Check
  • Current Victorian Driver's License
  • Evidence of the right to work in Australia

How to Apply: Please submit your updated resume using the link or send to applications@superiorpeople.com.au ensuring subject header identifies position applying for.

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