Quality Control Specialist

3 weeks ago

Toorak Gardens, South Australia Superior People Recruitment Full time

The Quality Coordinator will play a vital role in supporting the development and delivery of Quality Management Framework. This position involves working closely with Franchise Owners/Managers to ensure quality, compliance, and continuous improvement across all services.

You will be responsible for coordinating and administering the collection, analysis, and reporting of key data related to service delivery. You will maintain strong relationships with Franchisees, managers, and coordinators to ensure high-quality service standards and compliance with all relevant frameworks and regulations.

Key Responsibilities:

  • Contribute to the ongoing development and implementation of Quality Management Framework.
  • Coordinate and attend internal audits, identify gaps, and support continuous improvement efforts across our franchise network.
  • Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
  • Provide guidance and support to operational teams on quality management and compliance.
  • Work collaboratively with teams to implement corrective actions and improve service quality.
  • Assist in the preparation and attend external third-party audits.
  • Participate in the development of procedures and policies as needed.

Our Ideal Candidate Will:

  • Have 3-5 years of experience in NDIS quality management with a sound understanding of social services standards and relevant tertiary qualifications.
  • Be knowledgeable of sector funder requirements, including NDIS, QCSS, CHSP, HCP, and STCR.
  • Be skilled in stakeholder engagement, with the ability to collaborate with people from diverse backgrounds, including people with disabilities and ethnic communities.
  • Have strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
  • Be a proactive problem-solver, with a creative approach to addressing challenges.
  • Be committed to continuous improvement and high-quality service delivery.

Mandatory Requirements:

  • Clear NDIS Worker Screening Check
  • Clear National Police Check
  • Valid Working with Children Check
  • Current Victorian Driver's License
  • Evidence of the right to work in Australia

To succeed in this role, you will need to be a strategic thinker with excellent communication and interpersonal skills. You will be responsible for ensuring the quality and compliance of our services, working closely with our teams to identify areas for improvement and implement changes.

This is an exciting opportunity to join our team and contribute to the delivery of high-quality services to our clients. If you are a motivated and experienced professional with a passion for quality management, we encourage you to apply.

Key Qualifications:

  • 3-5 years of experience in NDIS quality management
  • Sound understanding of social services standards and relevant tertiary qualifications
  • Knowledge of sector funder requirements, including NDIS, QCSS, CHSP, HCP, and STCR

Essential Skills:

  • Strong communication and interpersonal skills
  • Ability to work collaboratively with teams
  • Proactive problem-solving skills
  • Ability to produce high-quality reports and analyses

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