Service Design Lead

20 hours ago


Canberra, ACT, Australia Local Peoples Full time
About the Role

We are seeking a highly experienced Service Design Lead to join our team in Canberra. As a Service Design Lead, you will play a key role in supporting our public sector clients through design.

Responsibilities
  • Lead the development of human-centered service design solutions for our public sector clients.
  • Collaborate with cross-functional teams to deliver end-to-end customer experience strategies.
  • Conduct design research using quantitative and qualitative techniques to understand consumer expectations and needs.
  • Create engaging design artefacts and contribute to report writing for applied research and publication purposes.
Requirements

To be successful in this role, you will need:

  • Extensive experience in human-centered design and service design.
  • Strong understanding of design thinking, systems thinking, and agile methodologies.
  • Ability to work collaboratively with stakeholders to deliver complex projects.
  • Excellent communication and interpersonal skills.
  • Experience with digital transformation and/or omnichannel strategies.
  • Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions.
  • Understanding of accessibility requirements for design, including WCAG guidelines and public sector design guidelines.
  • Proficiency in design tools such as Figma, Sketch, InVision, Adobe XD, and CC.
What We Offer
  • A competitive salary of $120,000 - $150,000 per annum, depending on experience.
  • The opportunity to work with a certified B-Corporation that prioritizes social, environmental, and economic impact.
  • A collaborative and dynamic work environment with access to diverse design skills and expertise.
  • Ongoing professional development opportunities to enhance your skills and knowledge.
  • A flexible working arrangement that supports work-life balance.

This role is open to applicants who are Australian citizens and hold a current ASGVA Baseline clearance or are able to obtain one.



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