Service Design Lead
20 hours ago
We are seeking a highly experienced Service Design Lead to join our team in Canberra. As a Service Design Lead, you will play a key role in supporting our public sector clients through design.
Responsibilities- Lead the development of human-centered service design solutions for our public sector clients.
- Collaborate with cross-functional teams to deliver end-to-end customer experience strategies.
- Conduct design research using quantitative and qualitative techniques to understand consumer expectations and needs.
- Create engaging design artefacts and contribute to report writing for applied research and publication purposes.
To be successful in this role, you will need:
- Extensive experience in human-centered design and service design.
- Strong understanding of design thinking, systems thinking, and agile methodologies.
- Ability to work collaboratively with stakeholders to deliver complex projects.
- Excellent communication and interpersonal skills.
- Experience with digital transformation and/or omnichannel strategies.
- Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions.
- Understanding of accessibility requirements for design, including WCAG guidelines and public sector design guidelines.
- Proficiency in design tools such as Figma, Sketch, InVision, Adobe XD, and CC.
- A competitive salary of $120,000 - $150,000 per annum, depending on experience.
- The opportunity to work with a certified B-Corporation that prioritizes social, environmental, and economic impact.
- A collaborative and dynamic work environment with access to diverse design skills and expertise.
- Ongoing professional development opportunities to enhance your skills and knowledge.
- A flexible working arrangement that supports work-life balance.
This role is open to applicants who are Australian citizens and hold a current ASGVA Baseline clearance or are able to obtain one.
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