Day-to-Day Customer Service Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeCommunication Full time $102,127 - $111,989
Customer Experience Specialist Job

This key role focuses on delivering exceptional customer service by managing day-to-day interactions, including tickets received by customers and facilitating communication with internal departments.

As a Customer Experience Specialist, you will serve as the primary point of contact for customer inquiries and issues, working collaboratively with cross-functional teams to provide timely and efficient resolutions.

Key Responsibilities:
  • Manage daily customer service interactions, responding promptly to customer inquiries and resolving issues in a timely manner.
  • Cultivate strong relationships with internal departments to ensure seamless communication and coordination.
  • Troubleshoot complex problems and implement effective solutions to resolve customer complaints.
  • Collaborate closely with Customer Success to guarantee that customer needs are met and exceeded.
  • Provide superior written and verbal communication skills to tailor communications to various clients.
Requirements:
  • Experience in customer-facing roles, preferably in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Intermediate level Microsoft Office skills, including Word, Excel, and PowerPoint.
  • Data management experience is advantageous.
Benefits:
  • 20 days annual leave, plus 2 days for volunteering and birthday off.
  • 12 weeks paid parental leave.
  • Paid professional memberships.
  • Employee Assistance Program (EAP).

We value creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. If you share our commitment to delivering outstanding customer experiences and working collaboratively as part of a dynamic team, we encourage you to apply for this exciting opportunity.

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