
Deliverability Expert
6 days ago
A strategic professional is required to ensure high-quality sending experiences for our Premier Customers.
About the RoleThis role involves expert guidance, strategic execution, and deep deliverability and product knowledge. The successful candidate will drive customer adoption of best practices through professional communication, timely execution, and strategic insight.
Key Responsibilities- Manage an assigned book of business with professionalism and accountability
- Develop proactive, preventative deliverability strategies based on current industry trends
- Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations
- Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms
- Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format
- Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting
- Handle technical objections with clarity, connecting technical solutions to customer business goals
- Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies
The ideal candidate will have:
- Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue
- Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts
- Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations
- Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices
- Competence in interpreting and reporting on email deliverability data to drive improvements
This role offers:
- Opportunity to work with a dynamic team in a fast-paced environment
- Professional growth and development opportunities
- A competitive salary and benefits package
We are a leading technology company empowering creators to own their destiny by making first-party data accessible and actionable like never before.
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