Sports Tech Account Strategist

4 days ago

Melbourne, Victoria, Australia beBeeGrowth Full time $80,000 - $120,000
Account Manager – Australia

We are seeking a highly motivated and experienced Account Manager based in Australia to be a pivotal part of our team. This role goes beyond event support; you will be our key local representative, responsible for comprehensive account management, driving growth initiatives, and ensuring the seamless adoption and functionality of our sports tech platform across Australia.

Key Responsibilities:

  • Account Management & Client Relationship:
    • Serve as the primary point of contact for existing clients, including event organizers, federations, clubs, coaches, and other stakeholders, fostering strong, long-term relationships.
    • Proactively engage with clients to understand their needs, provide solutions, and ensure high levels of satisfaction.
    • Communicate platform updates, gather feedback, and relay comprehensive insights and requirements to our remote product and operations teams.
  • On-Ground Event Support & Operations:
    • Attend local sports tournaments and league events as the senior on-site company representative.
    • Ensure our platform functions flawlessly on-ground, overseeing all modules including registrations, live scoring, scheduling, and analytics.
    • Independently troubleshoot and resolve real-time operational or technical issues.
  • Growth & Business Development:
    • Identify and pursue new business opportunities within the Australian sports landscape.
    • Conduct product demonstrations and presentations to potential clients.
    • Contribute to market research and competitive analysis.
  • Product & Technical Contribution:
    • Gain a comprehensive understanding of all platform modules and functionalities.
    • Conduct thorough testing of new features, updates, and bug fixes.
    • Assist in the creation of Business Requirement Documents (BRDs) and Product Requirement Documents (PRDs).
  • Training & Reporting:
    • Conduct comprehensive training sessions and workshops for event staff, volunteers, partners, and new clients.
    • Submit detailed post-event and client interaction reports.

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