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**Lead Support Account Management Team**

2 months ago

Melbourne, Victoria, Australia ServiceNow Full time
About This Role

We are seeking a highly skilled and experienced professional to lead our Support Account Management Team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer satisfaction and loyalty.

Key Responsibilities
  • Team Leadership: Lead a team of Support Account Managers to achieve exceptional customer support experiences.
  • Strategy Development: Develop and implement strategies to drive customer satisfaction, retention, and growth.
  • Customer Engagement: Foster strong relationships with customers to understand their needs and preferences.
  • Process Improvement: Continuously evaluate and improve Support Account Management processes to ensure efficiency and effectiveness.
  • Collaboration: Work closely with cross-functional teams, including Sales, Marketing, and Product Development, to align on customer needs and goals.
Requirements
  • Management Experience: Proven track record of managing high-performing teams in a customer-facing environment.
  • Customer-Facing Experience: Extensive experience working with customers to understand their needs and preferences.
  • Strategic Thinking: Ability to develop and execute strategies to drive customer satisfaction and loyalty.
  • Communication Skills: Excellent written and verbal communication skills to effectively engage with customers and internal stakeholders.
  • Leadership Skills: Ability to motivate and inspire team members to achieve exceptional customer support experiences.
About ServiceNow

ServiceNow is a global leader in cloud-based software for digital workflows. Our platform helps organizations automate and streamline processes, improve customer experiences, and drive business outcomes. We are committed to creating a culture of belonging, inclusivity, and collaboration, where employees can grow and thrive.