Quality Assurance Team Leader

4 weeks ago


Canberra, ACT, Australia Programmed Full time

About The Opportunity

Programmed is seeking a Quality Assurance Team Leader to ensure the quality of audits conducted under the Housing ACT Facility Management contract.

As a key member of the team, you will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance.

Key Responsibilities:

  • Conducting quality audits on subcontractors working under the Housing ACT Facility Management contract
  • Updating the Annual Quality Assurance Plan and reviewing internal QA frameworks
  • Conducting regular spot checks and targeted audits to ensure contract compliance
  • Preparing audit reports, including findings, opportunities for improvement and recommendations
  • Investigating complaints and preparing responses to resolve conflicts
  • Acting as an escalation point for inquiries and complaints
  • Collaborating closely with the Compliance and Engagement Manager on activities

About You

  • Experience conducting audits and preparing audit reports
  • Knowledge of ISO 9001 preferred but not essential
  • Strong problem-solving skills and experience investigating and resolving complaints, preparing reports and managing risk
  • High attention to detail
  • Strong communication and interpersonal skills

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors.

We encourage career development, support flexibility and care about your personal wellbeing and safety.



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