Quality Assurance Team Leader

4 weeks ago


Canberra, ACT, Australia Programmed Full time

About The Opportunity

Programmed is seeking a Quality Assurance Team Leader to ensure the quality of audits conducted under the Housing ACT Facility Management contract.

You will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance.

This role involves conducting regular spot checks, targeted audits, and preparing detailed reports with risk analysis and recommendations for improvement.

Closely collaborating with internal stakeholders, you will address client complaints and ensure compliance with contractual obligations and ISO 9001 standards.

Key Responsibilities

  • Conducting quality audits on subcontractors working under the Housing ACT Facility Management contract
  • Updating the Annual Quality Assurance Plan and reviewing internal QA frameworks
  • Conducting regular spot checks and targeted audits to ensure contract compliance
  • Preparing audit reports, including findings, opportunities for improvement and recommendations
  • Investigating complaints and preparing responses to resolve conflicts

About You

  • Experience conducting audits and preparing audit reports
  • Knowledge of ISO 9001 preferred but not essential
  • Strong problem-solving skills and experience investigating and resolving complaints, preparing reports and managing risk

About Us

Programmed is a leading provider of operations and maintenance services across various industries. Our Facility Management business unit partners with valued clients to deliver facility management and industrial maintenance services. We encourage career development, support flexibility, and care about your personal wellbeing and safety.



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