Team Leader
1 month ago
About the Role
We are seeking a skilled and motivated individual to lead our team in a supportive environment. As a Team Leader, you will establish and maintain a day-to-day relationship with our government client, providing excellent administration services and ensuring the efficient handling and sorting of mails.
Key Responsibilities:
- Develop an understanding of the customer's business to anticipate their needs and generate additional revenue.
- Ensure team/site productivity and achieve customer and employee engagement targets through operational management and effective leadership.
- Perform daily operational/administration tasks, ensuring quality assurance standards are met.
- Ensure service excellence through quality assurance and assisting with business process reviews.
- Assist with monthly customer reports, including supplier invoicing and cost centre allocation.
About You
To succeed in this role, you must have strong leadership skills, excellent administrative, time management, and organizational skills. Your strong customer service mindset means you always strive to deliver and exceed client expectations.
Key Skills and Experience:
- Excellent customer service skills
- Strong leadership skills, with work experience as a people leader an advantage
- Strong communication skills
- Enthusiasm for continuous improvement
- Ability to work under pressure to achieve stringent service standards
- Great attitude and enthusiasm to learn new skills
- Good knowledge of MS Office and ability to quickly learn new technologies
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