Logistics Professional

3 days ago

Melbourne, Victoria, Australia beBeeFreight Full time $60,000 - $95,000
Our organization is seeking a highly skilled Freight Coordinator to join our team. This role requires the ability to manage and execute end-to-end freight forwarding operations with seamless shipment execution and timely resolution of customer inquiries.The ideal candidate will have a strong understanding of import/export regulations, including local and international customs requirements. They will be proficient in ERP systems, such as CargoWise One, and possess excellent communication skills.Key Responsibilities:
  • Proactively manage the entire shipment process from booking to job closure, ensuring compliance with all company procedures and standards.
  • Coordinate and process sales orders with precision and speed, ensuring timely and accurate execution of shipments as per confirmed bookings.
  • For imports: Coordinate with overseas carriers, agents, and shippers based on the type of import shipment.
  • For exports: Work with carriers, agents at the port of loading (POL), customs brokers, trucking companies, warehouses, terminals, and Container Freight Stations (CFS) as required by the shipment type.
Customer Interaction and Service Excellence:
  • Maintain regular communication with customers to provide status updates, respond to inquiries, and address any issues promptly.
  • Build rapport and trust with customers by maintaining detailed customer profiles, managing pricing/quote inquiries, handling disputes and claims, and resolving complaints effectively.
  • Ensure that services are delivered as promised and inform customers of any deviations or issues impacting their shipments.
Required Skills and Qualifications:
  • Bachelor's Degree in any discipline, or a High School/Matriculation diploma with a professional certification in business administration.
  • Additional certifications in logistics, freight, or transport are preferred.
  • Minimum of 3 years in a similar freight forwarding or operations role.
Benefits:

This is an exciting opportunity for individuals who are passionate about logistics and customer service. Our organization offers a competitive salary package and opportunities for career growth and development.

Others:
  • Ensure all shipment documentation is accurate and complete, complying with import/export regulations and company policies.
  • Accurately input all shipment-related data into the ERP system.
  • Manage costs under appropriate categories, generate accurate invoices, and ensure that all jobs reach a CMP (Complete) status once services are executed.

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