Client Services Specialist

2 weeks ago

Cremorne, Australia beBeeClientServices Full time

Job Title: Client Services Specialist

Job Summary:

We are seeking a highly skilled and experienced Client Services Specialist to join our team. As a key member of our payroll processing team, you will be responsible for delivering high-quality services to internal and external clients.

Key Responsibilities:

  • Payroll Processing: Process allocated client payrolls in a timely and accurate manner.
  • Client Support: Provide inbound telephone support to clients, with a focus on resolving issues efficiently and effectively.
  • Issue Management: Manage and resolve technical issues in a prompt and professional manner.
  • Client Communication: Communicate with clients regarding payroll processing schedules, updates, and other important information.
  • Team Collaboration: Collaborate with the Payline team to achieve departmental KPIs and goals.
  • Professional Development: Participate in ongoing learning and training activities to enhance skills and knowledge.

Requirements:

  • Experience: Minimum 18 months call centre/helpdesk experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to work under pressure and prioritize tasks effectively.
  • Education: Relevant qualifications or certifications in payroll or customer service.

What We Offer:

A competitive salary and benefits package, as well as opportunities for professional growth and development.

Why Work With Us:

We are a comprehensive global provider of cloud-based human capital management solutions, dedicated to delivering world-class service to our clients. Our team is passionate about providing exceptional service and making a positive impact on our clients' businesses.

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