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Client Experience Specialist
3 weeks ago
As a Client Engagement Manager, you will play a crucial role in providing exceptional support to clients and ensuring seamless payroll operations.
Key Responsibilities:- Deliver high-quality support to clients through various channels
- Provide technical assistance and troubleshooting services
- Respond to general inquiries and legislation-related matters
- Support clients with report building, reconciliation, and payroll processing
- Act as a payroll consultant, understanding clients' business policies and procedures
- Manage and resolve support tickets efficiently
- Maintain knowledge bases and external documentation
- Build and maintain strong client relationships
- Collaborate with internal teams for smooth implementation and resolution of issues
- Identify and recommend process improvements
- Investigate and resolve client escalations in a timely manner
- Excellent communication and problem-solving skills
- Strong technical skills and attention to detail
- Ability to work under pressure and meet deadlines
- Knowledge of payroll operations and legislation
- Opportunity to build long-term relationships with clients
- Chance to develop and implement process improvements
- Collaborative and dynamic work environment
- Continuous learning and professional development opportunities
- Flexible working arrangements
