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Client Relationship Specialist

2 weeks ago

Cremorne, Australia beBeePayroll Full time $90,000 - $110,000
Job Title: Client Relationship Specialist

This position requires a highly skilled and experienced professional to provide exceptional support to clients in various payroll operational activities. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to investigate issues and find solutions.

Key Responsibilities:
  • Provide high-quality support to clients via multiple channels, including phone, live chat, and self-service.
  • Offer system and technical support, as well as general enquiries and legislation assistance.
  • Manage client relationships by building trust and rapport through regular touch points and proactive meetings.
  • Collaborate with internal teams to identify and implement process improvements, ensuring seamless client experiences.
Requirements:
  • Minimum 3+ years of experience in customer service, preferably in a similar payroll or related field.
  • Strong knowledge of payroll practices and operations is essential.
  • Comprehensive understanding of current Australian and New Zealand payroll legislation.
  • Demonstrated ability to work independently or as part of a team, with excellent communication and time management skills.
Certifications / Qualifications:
  • Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable.
  • Relevant experience may be accepted and will be considered in place of formal qualifications.
Skills:
  • Effective Communication
  • Time Management
  • Process Improvement
  • Stakeholder Management Risk & Compliance Management
  • Change Management
  • Ability to work independently or as part of a team
  • Attention to Detail
  • Creative Design Thinking
Key Stakeholders:
  • ADP Clients
  • EPS
  • Relationship Management
  • Implementation Consultants
  • Technical Support Consultants
  • APAC CoE (GPT - Product Development)