Client Relationship Specialist

2 days ago

Darwin, Northern Territory, Australia beBeeAccount Full time $107,891 - $124,592

About The Role

We are seeking an experienced professional to join our high-performing sales team as a Client Growth Manager. This role is ideal for someone who excels in building client relationships, driving business growth, and delivering outstanding service.

As a Client Growth Manager, you will be responsible for managing and growing a portfolio of existing clients. You will act as the main point of contact for your customers, ensuring their needs are met, identifying opportunities for upselling and cross-selling, and collaborating across departments to deliver a seamless customer experience. Your focus will be on improving client satisfaction, increasing revenue, and reducing churn by providing strategic and operational support.

Key Responsibilities

  • Build strong, multi-level relationships with clients across various industries.
  • Develop and execute account growth strategies aligned with customer objectives.
  • Conduct regular customer reviews and deliver tailored business insights.
  • Collaborate internally to resolve service issues and improve customer experience.
  • Identify opportunities to cross-sell and expand service offerings across business units.
  • Monitor account performance and manage forecasting through CRM tools.
  • Support the reduction of disputes, credit notes, and customer churn.
  • Stay informed on industry trends, client initiatives, and compliance updates.
  • Advocate for your customers internally and lead strategic solutioning efforts.

About You

You will be a commercially minded professional with a background in sales or account management. You'll have strong communication and problem-solving skills, and the ability to work cross-functionally to support customers and deliver results.

You'll Ideally Bring

  • Minimum 3 years' experience in a client-facing sales or account management role.
  • Experience working with large or complex accounts, ideally in logistics or transport.
  • Strong analytical skills and Excel proficiency.
  • Confidence in preparing and delivering presentations and business reviews.
  • Tertiary qualifications in Business, Sales, Marketing or a related field (preferred).
  • Valid driver's licence.

What We Offer

  • A supportive, inclusive, and high-performing team environment
  • Opportunities for growth and professional development
  • Competitive salary and benefits
  • The chance to work with leading brands

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