Product Outcomes Specialist

5 days ago

Sydney, New South Wales, Australia beBeeGovernance Full time $80,000 - $121,212
About Product Governance

The Product Governance role encompasses collecting and validating data to assess product outcomes. This involves identifying solution-based outcomes, creating reports, and delivering recommendations.

Key responsibilities include:

  • Collecting customer outcome data (claims, complaints, feedback, metrics, regulatory, customer advocacy and competitor environment themes).
  • Analysing and interpreting data to determine whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments.
  • Proposing recommendations with tangible actions to improve customer outcomes, including categorisation of urgency.
  • Preparing and delivering comprehensive customer outcomes reports to the responsible Product Manager.
  • FOLLOWING up on post-review actions and recommendations, ensuring visibility through Product Governance Dashboards.

A strong advocate for customers is required, with the ability to stand behind insights and recommendations that support good customer outcomes. Strong analytical skills, understanding of Design and Distribution obligations, knowledge of financial retail product lifecycles, design, distribution strategies and monitoring of effectiveness are also essential. Clear written and verbal communication skills are necessary to present findings to key stakeholders.

About Us

We are an international insurer committed to becoming a consistent and innovative risk partner. We value collaboration and resilience for our customers, environment, economies and communities. With over 13,000 people across 27 countries, we aim to balance a friendly workplace with a strong impact.

  • Product Outcome Specialist

    12 hours ago

    Sydney, New South Wales, Australia beBeeGovernance Full time $120,000 - $160,000

    Product Governance RoleWe are seeking a Product Analyst with exceptional analytical skills to join our team.Key Responsibilities:Collect and validate data - source customer outcome data, regulatory requirements, customer advocacy and competitor environment themes.Analyse and interpret data - assess whether product outcomes demonstrate value and confirm that...

  • Product Outcomes Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000

    Key Responsibilities:The role involves collecting and validating data from various sources to assess product outcomes, identifying areas for improvement, and proposing recommendations to enhance customer satisfaction.Collect and validate relevant data points including customer feedback, metrics, regulatory information, and competitor insights.Analyse and...

  • Product Outcome Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeGovernance Full time $96,454 - $155,916

    We are seeking a diligent individual to fill the Product Governance Analyst position. This role requires a strong advocate for customers who can stand behind insights and recommendations.The ideal candidate will have curiosity to analyse and interpret quantitative and qualitative data, as well as understanding of Design and Distribution obligations,...

  • Leading Customer Outcomes Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomercentricity Full time $100,000 - $140,000

    Product Governance Specialist RoleAs a Product Governance Specialist, you will play a pivotal role in ensuring that the products we offer meet customer needs and expectations.Key Responsibilities:Collect and validate data on customer outcomes, including claims, complaints, feedback, metrics, regulatory requirements, customer advocacy, and competitor...

  • Business Outcomes Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $120,000

    About the RoleAs a business outcomes specialist, you will drive customer success in our Small Business division. Your primary focus will be enabling your customers to achieve their desired results with our platform at scale.You will represent the voice of the customer and partner with cross-functional teams to ensure that we consistently deliver value to our...

  • Employment Outcomes Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeEmploymentOutcomesSpecialist Full time $94,337 - $124,659

    Job Opportunity: Employment Outcomes Specialist">We are seeking an Employment Outcomes Specialist to join our team in Brookvale office. As an Employment Outcomes Specialist, you will play a crucial role in identifying opportunities and securing placements for participants within the Disability Employment Services (DES) program.">Your key responsibilities...

  • Patient Outcomes Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHematology Full time $90,000 - $120,000

    Role OverviewAs a Pharmaceutical Representative, you will play a pivotal role in promoting treatments to healthcare professionals. You will be responsible for building and maintaining strong relationships with key stakeholders, including oncologists and other respective healthcare professionals/practice staff, to create meaningful solutions that improve...

  • Lead Business Outcome Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeOutcome Full time $123,900

    Business Opportunity: Lead Business Outcome SpecialistThis is a challenging role that requires a proactive, curious, and adaptable individual who can drive business outcomes by working closely with stakeholders across various teams.The ideal candidate will have strong experience in business requirement gathering, workshop facilitation, and...

  • Business Outcomes Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeApptio Full time $150,000 - $180,000

    Senior Apptio SpecialistThis role offers a unique opportunity to drive business outcomes through technology. As a Senior Apptio Specialist, you will be responsible for the application of Technology Business Management (TBM) practices and principles.Key Responsibilities:Lead the Cost Attribution process, ensuring accurate financial reporting and...

  • Strategic Customer Outcome Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeGovernance Full time $90,000 - $110,000

    Product Governance Analyst Job DescriptionWe are seeking a Product Analyst to join the Product Governance team, playing a key role in driving customer outcomes and product effectiveness.Collect and validate data - source customer outcome data, regulatory requirements, customer advocacy, and competitor environment themes.Analyse and interpret data - assess...