Product Outcomes Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000
Key Responsibilities:

The role involves collecting and validating data from various sources to assess product outcomes, identifying areas for improvement, and proposing recommendations to enhance customer satisfaction.

  • Collect and validate relevant data points including customer feedback, metrics, regulatory information, and competitor insights.
  • Analyse and interpret the data to determine whether product outcomes demonstrate value and align with intended customer segments.
  • Identify opportunities for process improvements and propose actionable recommendations to drive better customer outcomes, including categorization of urgency.
  • Develop and deliver comprehensive reports on customer outcomes to senior stakeholders.
  • Track and monitor progress against recommended actions to ensure visibility and accountability through dedicated dashboards.
About the Ideal Candidate:
  • A passionate advocate for customer-centric solutions, with a strong conviction to support informed decision-making.
  • Excellent analytical skills, with the ability to extract insights from complex data sets.
  • Understanding of design and distribution obligations, as well as financial retail product lifecycles.
  • Ability to translate data into actionable recommendations, with clear and concise communication skills.
Benefits:

This role offers an exciting opportunity to contribute to a dynamic team focused on delivering exceptional customer experiences. As a valued member, you will have access to regular training and development programs, promoting growth and professional advancement within the organization.

Our company culture prioritizes collaboration, innovation, and resilience, fostering a supportive environment that encourages creativity and productivity.

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