Guest Services Representative

2 days ago

Melbourne, Victoria, Australia beBeeGuest Full time $45,000 - $55,000

Job Title: Guest Services Representative

Key Responsibilities:
  • Provide exceptional customer service to guests and residents during their stay.
  • Manage email and phone inquiries in a timely and effective manner.
  • Ensure smooth check-in and check-out processes for arriving and departing guests.

About the Role:

This role requires a high level of problem-solving skills, flexibility, and agility. The ideal candidate will be able to work effectively in a fast-paced environment and maintain the integrity and reputation of our brand.

Requirements:

  • Minimum 1 year of experience in a similar role.
  • Previous experience with RMS9 and Cloud Hospitality Software is an advantage.
  • Strong ability to use basic Microsoft Office systems.
  • The ability to problem solve, think critically, and prioritize tasks effectively.
  • Strong customer service skills, with a focus on detail and efficiency.

What We Offer:

  • Career progression opportunities within a growing company.
  • A central working location close to public transport.
  • Modern workplace with higher-end facilities.
  • A supportive team environment that fosters collaboration and growth.
Seniority Level:
  • Entry-level position suitable for individuals looking to start or advance their career.
Employment Type:
  • Temporary position with opportunities for permanent employment.

Melbourne-based opportunity with a competitive compensation package.

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