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Hospitality Manager

2 months ago

Perth, Western Australia Australian Venue Co Full time

**About the Role**

The Australian Venue Co is seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for ensuring the smooth operation of our venue, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our guests.

**Key Responsibilities**

  • Lead a team of staff to deliver exceptional customer service and ensure a safe and enjoyable experience for our guests
  • Manage the day-to-day operations of the venue, including stock control, inventory management, and cash handling
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise
  • Monitor and control costs, including labor, inventory, and utilities
  • Ensure compliance with all relevant laws, regulations, and company policies

**Requirements**

  • 2+ years of experience in a management role, preferably in the hospitality industry
  • Proven track record of delivering exceptional customer service and leading a team to achieve results
  • Strong communication and interpersonal skills, with the ability to work effectively with staff, customers, and other stakeholders
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work a varied schedule, including evenings, weekends, and public holidays

**What We Offer**

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
  • Collaborative and supportive work environment