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Quality and Training Manager
1 month ago
About the Role
The Quality & Training Manager is a key position within the Housekeeping Department at Silk Hospitality. As a professional with a passion for training and quality, you will be responsible for assisting and coordinating all training and quality initiatives to support the achievement of maximum efficiency.
Key Responsibilities
- Assist in meeting excellent standards in the Housekeeping Department.
- Provide orientation, training, and assessment to all employees and new starters at the hotel.
- Participate in Hotel quality auditing requirements, prepare action reports, and implement actions to prevent reoccurring issues.
- Schedule routine inspections within hotels to ensure quality meets expectation.
- Evaluate employee performance to assist the Executive Housekeeper when necessary.
- Provide mentoring, coaching, and regular feedback to improve team member performance.
- Ensure Workplace Health & Safety procedures are maintained and adhered to.
- Complete regular safety inspections and identify hazards.
- Ensure staff meet productivity requirements and the quality score of the hotel to the required standard.
- Prepare weekly reports in relation to the Training and Quality standards of the hotel.
About Silk Hospitality
Silk Hospitality is the fastest growing outsourced housekeeping provider in Australia with operations in Perth, Adelaide, Melbourne, Sydney, and Brisbane. We provide service to some of the world's leading hotel brands and are looking for an experienced executive leader with impeccable customer service skills and a passion for working with people.
