Manager of Quality and Training
3 weeks ago
About the Role
Silk Hospitality is a leading outsourced housekeeping provider in Australia, and we're seeking an experienced executive leader to fill the position of Quality & Training Manager at Pan Pacific Perth.
This role requires an efficient professional with the qualifications, skills, energy, focus, and experience to support the growth of the company. As a Quality & Training Manager, you will be responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency.
The ideal candidate will have a minimum of 2-3 years of experience in hotel housekeeping, with a bonus if you have experience in training new room attendants. You will be required to work full-time, with flexibility to work weekends, and must have valid working rights in Australia.
Key Responsibilities
- Assist in meeting excellent standards in the Housekeeping Department.
- Provide orientation, training, and assessment to all employees and new starters at the hotel.
- Participate in Hotel quality auditing requirements, prepare action reports, and implement actions to prevent reoccurring issues.
- Schedule routine inspections within the hotel to ensure quality meets expectations.
- Evaluate employee performance to assist the Executive Housekeeper when necessary.
- Provide mentoring, coaching, and regular feedback to improve team member performance.
- Ensure Workplace Health & Safety procedures are maintained and adhered to.
- Complete regular safety inspections and identify hazards.
- Ensure staff meet productivity requirements and the quality score of the hotel to the required standard.
- Prepare weekly reports in relation to the Training and Quality standards of the hotel.
About Silk Hospitality
Silk Hospitality is a fast-growing company with operations in Perth, Adelaide, Melbourne, Sydney, and Brisbane. We provide service to some of the world's leading hotel brands and are looking for an experienced executive leader with impeccable customer service skills and a passion for working with people.
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