Hotel Housekeeping Quality and Training Manager
4 weeks ago
About the Role
The Quality and Training Manager is a key position within the Housekeeping Department at Silk Hospitality. This role is responsible for ensuring the highest standards of quality and training for hotel staff.
Key Responsibilities
- Assist in meeting excellent standards in the Housekeeping Department.
- Provide orientation, training, and assessment to all employees and new starters.
- Participate in hotel quality auditing requirements and implement actions to prevent reoccurring issues.
- Schedule routine inspections to ensure quality meets expectations.
- Evaluate employee performance to assist the Executive Housekeeper.
- Provide mentoring, coaching, and regular feedback to improve team member performance.
- Ensure Workplace Health & Safety procedures are maintained and adhered to.
- Complete regular safety inspections and identify hazards.
- Ensure staff meet productivity requirements and quality standards.
- Prepare weekly reports on Training and Quality standards.
About Silk Hospitality
Silk Hospitality is a leading outsourced housekeeping provider in Australia, operating in multiple cities. We are committed to delivering exceptional service to our clients and are seeking an experienced executive leader to join our team.
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