Service Desk Manager

5 days ago

Eight Mile Plains, Queensland, Australia Max Solutions Full time
About the Role

We are seeking a highly skilled Service Desk Manager to join our team at Max Solutions. As a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk and ensuring that end users receive high levels of customer service and satisfaction.

Key Responsibilities
  • Manage and mentor a Service Desk team to deliver on service level agreements
  • Ensure team are following procedures related to the identification, prioritisation, resolution of all support requests within the agreed business support service levels.
  • Develop, manage, measure and report on key service-level metrics
  • Leverage service desk best practices and using ITIL process framework to drive continual process improvement
  • Design and enforce request handling and other team specific policies and procedures
  • Analyse performance of Service Desk activities and documented resolutions
  • Identify problem areas and deliver solutions to enhance quality of service and to prevent future problems
  • Respond to customer requests and incidents in a timely and professional manner
  • Be the first Management escalation point for users, colleagues/staff
  • Strive for continuous improvement of the incident management process and the integration of the incident management process.
About You
  • Proven experience managing a successful Service Desk team or technical environment supporting a large customer base
  • Extensive knowledge of ITIL methodology and experience implementing change
  • Knowledge and understanding of best practices for service desk management
  • Handson on experience with Service Desk and remote control software
  • Customer service oriented with problem solving attitude
  • BSc degree in Computer Science, Information Technology or relevant field
  • ITIL Qualifications
  • Hold or have the ability to obtain a current Police Clearance and Working with Children Check
About Max Solutions

We are a national organisation that delivers employment, health and training services. We deliver proven solutions to support individuals, business and the Australian Government achieve outcomes that benefit the community. We are an industry leader focused on innovation for improved performance and results. We work hard to give every person, every chance. We are empowered to achieve our goals. Come and discover the MAX way – so different to where you have been

  • Service Desk Manager

    3 days ago

    Eight Mile Plains, Queensland, Australia Max Solutions Full time

    About the RoleWe are seeking a highly skilled Service Desk Manager to oversee the daily operations of our service desk and ensure that end users receive high levels of customer service and satisfaction.Key ResponsibilitiesManage and mentor a Service Desk team to deliver on service level agreementsDevelop, manage, measure and report on key service-level...

  • Service Desk Operations Manager

    6 days ago

    Eight Mile Plains, Queensland, Australia MAX Solutions Full time

    MAX Solutions is a national organisation that delivers employment, health and training services. We deliver proven solutions to support individuals, business and the Australian Government achieve outcomes that benefit the community. We are an industry leader focused on innovation for improved performance and results. We work hard to give every person, every...

  • Customer Service Analyst

    1 week ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleStowe Australia is seeking a skilled Customer Service Analyst to provide first-line technical support to internal and external customers. The successful candidate will be responsible for receiving, logging, and managing calls via phone, email, and service desk software, providing first-line investigation and diagnosis, and resolving incidents...

  • Customer Service Analyst

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Stowe Australia. As a key member of our IT department, you will be responsible for providing first-line technical support to internal and external customers, assisting them with hardware and software issues via phone, email, and in-person.Key ResponsibilitiesIncident...

  • Customer Service Analyst

    1 month ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Stowe Australia. As a key member of our IT department, you will be responsible for providing first-line technical support to internal and external customers, assisting them with hardware and software issues via phone, email, and in-person.Key ResponsibilitiesIncident...

  • Customer Service Analyst

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About the RoleStowe Australia is seeking a highly skilled Customer Service Analyst to provide first-line technical support to internal and external customers. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, as well as providing excellent customer service and support.Key ResponsibilitiesIncident...

  • Customer Service Analyst

    2 months ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About Stowe AustraliaStowe Australia is a leading electrical and communications company with a rich history dating back to 1910. As a family-owned business, we prioritize the development and retention of our employees, making us an employer of choice in the industry.About the RoleWe are seeking a highly skilled Customer Service Analyst to provide first-line...

  • Customer Service Support Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia Stowe Australia Full time

    About Stowe AustraliaWe are one of Australia's largest and most diversified electrical and communications companies, established in 1910 and in our third generation of family ownership. Our main asset is our people, and we invest heavily in their development and retention, making us an employer of choice in the industry.About the RoleWe are seeking a...

  • Service Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to join our team at Cocoon Group Services. As a Service Manager, you will be responsible for leading operational teams and ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.Key ResponsibilitiesLead operational teams to...

  • Service Manager

    1 week ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.Key ResponsibilitiesLead operational teams to achieve service delivery goals and objectivesDevelop and implement strategies to improve service delivery...

  • Service Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver agreed quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    2 days ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.Main Responsibilities:Lead operational teams to ensure services meet customer needs and deliver quality...

  • Service Delivery Manager

    1 week ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes.The successful candidate will have a strong background in service management, with experience in NDIS service delivery, in-home and community participation coordination, and...

  • Service Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver agreed quality outcomes.Key Responsibilities:Lead operational teams to ensure services meet customer needs and deliver quality outcomes.Handle and resolve client...