Highly Skilled Cloud Engineering Expert Wanted

2 days ago

Sydney, New South Wales, Australia beBeeEngineering Full time $140,000 - $190,000
Job Title: Azure Advanced Cloud Engineer 2 - Japanese Speaking

We are currently seeking an experienced Cloud Engineering Specialist to join our team. As a key member of our engineering team, you will play a crucial role in providing exceptional support experience to our customers on Azure.

About the Role:

This is a unique opportunity to work with a global team and be accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure.

Key Responsibilities:
  • Incident Management: Track customer incidents, engage with strategic customers and partners, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
  • Issue Detection and Flagging: Use engineering and support tools, customer telemetry, and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content.
  • Professional Growth: Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues.
  • Customer Engagement: Serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts.
  • Escalation Handling: Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.
  • Root Cause Analysis: Conduct in-depth root cause analysis of issues and translate findings into opportunities for improvement and track and drive them as repair items.

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