Highly Skilled Cloud Specialist

2 hours ago

Sydney, New South Wales, Australia beBeeCloud Full time $118,514 - $193,278
Cloud Engineer - Technical Expert

We are seeking a highly skilled and customer-obsessed Cloud Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for driving resolution of critical and complex problems, supporting key customer projects on Azure, and serving as the voice of the customer within Azure.

This is an exciting opportunity to leverage your technical expertise in cloud computing and customer experience to make a meaningful impact on our customers' success.

  • Techincally orientated - track customer incidents, engage with strategic customers and partners, contribute to troubleshooting, communicate progress and next steps to customers.
  • Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products.
  • Custumer Solution Lifecycle Management - serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
  • Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.

Requirements:

  • Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
  • 2 + years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
  • 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Preferred Qualifications:

  • Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies: Core IaaS, Azure PaaS Services, Monitoring technologies.
  • Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.
  • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

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