Manager of Operational Excellence
2 weeks ago
We are seeking a dedicated and innovative professional to join our Corporate Office team as a Manager of Operational Excellence. In this role, you will be responsible for defining, maintaining, and assuring the standards by which our operational staff are trained and supported to perform their roles effectively and safely.
Responsibilities- Manage the national Standards and Training program for our organization.
- Develop and implement operational training and competency assessment tools.
- Maintain accurate documentation of all training on our Training Platform (MLZ).
- Coordinate national training and facilitation calendar.
- Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles.
- Demonstrated success in a similar role with experience in project management.
- Relevant tertiary qualifications in HR, Training, or Course Writing.
- Well-developed report writing and presentation skills to C-Level.
- Strong communication (written and verbal) and influencing skills.
- Competitive Salary paid weekly.
- Flexible working arrangements with domestic travel opportunities.
- 5 weeks Annual Leave per 12 months service.
- Tailored Novated Lease program.
- Monthly cultural celebrations, parking allowance.
We are a leading provider of inflight catering and retail services. Our group of diverse brands enables us to deliver extensive service capabilities. Chosen by many of the world's top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights each year.
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