Contact Centre Leadership Role
3 days ago
As the Contact Centre Manager, you will be responsible for overseeing and managing the operations of contact centres to ensure exceptional service delivery. You'll collaborate closely with cross-functional teams to drive customer satisfaction and operational efficiency.
- Manage and oversee multiple contact centre operations across various locations
- Develop and implement strategies to enhance customer satisfaction and reduce complaints
- Analyse performance metrics and KPIs to identify areas for improvement
- E nsure compliance with regulatory requirements and organisational policies
- Provide coaching and training to team members to improve their performance and skills
You will need:
- A minimum of 5 years of experience in contact centre management, preferably in a fintech or insurtech environment
- A proven track record of success in leading and developing high-performing teams
- Strong leadership, communication, and interpersonal skills
- Excellent analytical and problem-solving skills
- Knowledge of contact centre technologies and tools
- A customer-centric mindset with a passion for delivering outstanding customer experiences
We offer a competitive compensation package and the opportunity to work with a dynamic and fast-growing organisation that values innovation and excellence.
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