Contact Centre Team Lead

7 days ago

Brisbane, Queensland, Australia beBeeTeamLead Full time $80,000 - $130,000
Job Title: Contact Centre Team Lead

A key leadership position that oversees the Contact Centre Team, providing exceptional customer service to members and ensuring effective management of the team.

  1. Responsibilities:
  • Manage all aspects of the Contact Centre Team to deliver high-quality service outcomes.
  • Provide ongoing training, coaching, and leadership to team members.
  • Maintain accurate records and reports on team performance and compliance matters.
  • Resolve member queries and complaints in a timely and professional manner.
Required Skills and Qualifications

To succeed in this role, you will require:

  • RG146 Superannuation qualifications
  • At least 5 years' experience in Superannuation fund administration
  • Previous experience in a similar role or management experience
  • Acurity systems knowledge and experience (desired)
  • Excellent interpersonal skills
  • Well-developed PC skills
What We Offer

We offer a competitive remuneration package commensurate with your skills and experience. You will also have access to training and development opportunities to enhance your career.

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