Senior Business Development Consultant

1 week ago

Sydney, New South Wales, Australia beBeeAdvisory Full time $100,000 - $140,000

Job Title: Customer Success Manager

About the Role

This is a hybrid position where you will represent Commerce while advising our eCommerce merchants, providing industry-leading advocacy, driving client revenue growth, and helping our clients sell more.

Key Responsibilities:
  • Be a trusted advisor, driving adoption of partner and product solutions that provide value for merchants through consultative selling techniques.
  • Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with goals and objectives.
  • Responsible for driving revenue retention, upsells, and cross-sells within the pool of Enterprise Accounts.
  • Use consultative selling techniques to provide value to merchants while recommending appropriate solutions to grow their business.
  • Drive revenue for identified products, services, and solutions and improve retention rates through outbound cross-sell activities with merchants and strategic partners.
  • Research and understand client industries and businesses to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes.
  • Develop a thorough understanding of BigCommerce products, services, and value proposition, and the attributes of our most successful merchants.
  • Lead the resolution of key issues impacting customers and lean on leadership for support and guidance.
  • Develop and maintain accurate forecasts and detailed notes of all account-related activities to achieve goals and project KPIs.
  • Conduct strategic business reviews with clients to implement plans that drive growth and shared goals.
Requirements:
  • 3+ years of experience in managing an enterprise portfolio or direct client consulting and selling within a fast-paced environment.
  • Strong working knowledge of eCommerce and marketing ecosystem.
  • Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills.
  • Familiar with foundational online marketing principles in SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content creation.
  • Excellent organization and time management skills; able to manage sensitive client information and numerous details.
  • Ability to develop creative solutions, de-escalate critical issues, and position team members and clients for success.
  • Familiarity with presenting individual and team-based metrics to senior leadership.
  • Proficient in Salesforce, Microsoft Office Suite, and Google Apps.
  • Bachelor's degree in business, marketing, computer science or related field or equivalent experience preferred.
Inclusion and Belonging:

We believe that celebrating the unique histories, perspectives, and abilities of every employee makes a difference for our company, our customers, and our community. We are an equal opportunity employer, and the inclusive atmosphere we build together will make room for every person to contribute, grow, and thrive.

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