Renewable Energy Billing Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeBilling Full time $97,648 - $107,826
Renewable Energy Billing Specialist

This position is a key part of delivering accurate and timely billing services tailored to specific customer categories and scenarios. As a Billing and Commercial Officer, you will play a crucial role in supporting the delivery of these services across the customer lifecycle.

The ideal candidate will possess a proactive approach with a strong sense of initiative, high attention to detail, and excellent communication skills. They will be responsible for handling all aspects of billing, including initial bills, automated billing, exception handling, and final billing for mass market, off-market, commercial & industrial (C&I), and generator connections.

Main Responsibilities:
  • Billing Lifecycle Management: Handle all aspects of billing across the customer lifecycle, ensuring accuracy and timeliness.
  • Support for C&I Billing Operations: Aid with billing processes and account management for C&I customers, providing exceptional service and support.
  • Product and Tariff Audits: Conduct regular audits and reviews of products, tariffs, customer accounts, and other relevant areas as needed, identifying opportunities for improvement.
  • Issue Resolution and Analysis: Perform ad-hoc billing tasks to investigate, analyze, and resolve specific issues or exceptions, escalating where necessary.
  • Monthly C&I Billing Activities: Manage all monthly billing tasks for Commercial & Industrial (C&I) customers, maintaining accurate records and reports.
  • Off-Market Billing Operations: Execute billing tasks for off-market customers and maintain the associated off-market dashboard, ensuring seamless operations.
  • Mass Market Billing Processes: Oversee mass market billing activities, including automated billing runs and upkeep of the mass market billing dashboard, optimizing efficiency and productivity.
Required Skills and Qualifications:
  • Energetic and positive mindset, with a passion for renewable energy and commitment to excellence.
  • Highly effective communicator, both verbally and in writing, with excellent interpersonal skills.
  • Capable of working independently and collaboratively within a supportive team environment, adapting to changing priorities and deadlines.
  • Proactive approach with a strong sense of initiative, taking ownership of tasks and responsibilities.
  • High attention to detail with a strong commitment to follow-through and task completion, ensuring accuracy and quality in all work.
  • Proficient in Microsoft Office Suite, with experience in data management tools and technologies, including programming languages such as SQL and Python.

You will be successful in this role if you are driven by a desire to make a positive impact in the renewable energy sector, committed to delivering exceptional results, and eager to grow and develop your skills and expertise.

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