IT Technical Expert

5 days ago

Canberra, ACT, Australia beBeeSupport Full time $89,487 - $124,121

Job Title: IT Support Associate

We are seeking a highly skilled and experienced support professional to join our team in Canberra, Australia. As an IT Support Associate, you will be responsible for delivering exceptional end-user support, infrastructure management, and audiovisual assistance to employees.

About the Role

  • Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations.
  • Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up.
  • Collaborate with internal and external partners to process support requests, incidents, and project activities.
  • Assist with triage and escalation of server, system, or network issues.
  • Manage accurate inventory of company-owned equipment.
  • Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.

Your Qualifications

  • 2+ years of customer-facing end-user support experience within a complex and high-volume environment.
  • 2+ years of PC/laptop support experience, including troubleshooting, imaging, repair, deployment, and asset management.
  • 1+ year of experience working with server technologies, including Active Directory, DFS, Print Services, SCCM.
  • 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, TCP/IP) supporting and maintaining a corporate network environment.
  • Bachelor's degree in Computer Science or an IT-related field.

A Great Opportunity Awaits

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

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