Transforming Customer Experience Leader

1 week ago

Brisbane, Queensland, Australia beBeePassionate Full time $100,000 - $110,000
Job Title

Customer Support Manager.

About the Role

We are seeking a passionate leader who thrives in a fast-paced environment and is invested in building a best-in-class customer experience. As a Customer Support Manager, you will be responsible for leading a small team of customer service officers to provide exceptional support services across multiple brands.

Key Responsibilities
  • Leading a team of customer service officers to provide exceptional support services.
  • Motivating and inspiring a diverse team to achieve exceptional results.
  • Excellent communication and stakeholder management skills to connect effectively with customers, employees, and stakeholders at all levels.
  • Driving positive change and implementing new technologies to enhance customer service.
  • Analyzing data, identifying trends, and making informed choices.
What We Offer

You will have the opportunity to lead continuous improvement initiatives, introduce new technologies, and ensure a premium customer experience is maintained at all touchpoints.

About You

To succeed in this role, you will need a successful history guiding and managing a customer service team, excellent leadership skills, and a passion for delivering a premium customer experience.

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