Customer Experience Transformation Manager

1 week ago

Brisbane, Queensland, Australia beBeeAccessibility Full time $133,760 - $168,712
Transforming Travel Experiences

We are seeking a visionary leader to drive the Customer and Accessibility Program, ensuring seamless travel experiences for all passengers.

About the Role

This is an exciting opportunity for a talented individual to lead a multi-faceted team in delivering exceptional customer outcomes. The successful candidate will be responsible for:

  • Developing strategies to support customers through network changes;
  • Undertaking customer journey mapping and behavioural analysis;
  • Providing recommendations to senior leaders on minimising customer impacts;
  • Monitoring and evaluating success of customer and accessibility activities;
  • Managing issues and risks on customer impacts.
Key Responsibilities Include:
  1. Manage a multi-disciplinary team to deliver outstanding customer experiences;
  2. Develop schedules, budgets, and risk registers for the Customer and Accessibility Program;
  3. Collaborate with stakeholders to identify and implement practical solutions regarding travel behaviour change and customer experience.
About You

To succeed in this role, you will need:

  • Proven experience in managing travel behaviour change or customer experience in a major transport project environment;
  • A strong understanding of accessibility standards and relevant documentation;
  • Demonstrated ability to analyse situations, identify practical solutions, and collaborate with stakeholders;
  • Project management skills, including governance and reporting;
  • Excellent written and verbal communication skills, with the ability to adapt your style to suit different audiences.

As a valued member of our team, you can expect:

Flexible work options, career development opportunities, salary packaging, matched superannuation contributions, and access to world-class employee assistance services.

  • Chief Transformation Officer

    1 week ago

    Brisbane, Queensland, Australia beBee Transformation Full time $125,000 - $175,000

    Key Responsibilities:">Transformation Programme Lead">Architect Change: Develop and implement transformation strategies, ensuring seamless alignment between business objectives and technology vision.">Stakeholder Engagement: Collaborate with cross-functional teams to confirm transition plans, fostering a culture of open communication and...

  • Transform Customer Experiences

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Part time $58,000 - $78,000

    Transform customer experiences and exceed expectations as a Retail Sales Consultant. Deliver exceptional in-store journeys, empower customers with tailored solutions, and drive sales growth through outstanding service.Key Responsibilities:Deliver impeccable customer support and service excellenceIdentify and address customer needs with innovative...

  • Customer Experience Transformation Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTransformation Full time $80,000 - $100,000

    Customer Experience Transformation SpecialistAt the forefront of delivering exceptional customer experiences, we're seeking a skilled transformation specialist to lead our clients' CX journeys. As a key player in our team, you'll be responsible for driving strategic initiatives that boost client satisfaction and loyalty.About the Role:We're looking for a...

  • Customer Experience Transformation Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $120,000 - $140,000

    The Customer Experience team is known for its adaptability and flexibility, working collaboratively and independently on a range of customer projects that align with our business strategy goals.Key Responsibilities:SUPPORT THE DEVELOPMENT OF CUSTOMER EXPERIENCE STRATEGIES AND INITIATIVES THAT ENHANCE OUR PRODUCT AND SERVICE DELIVERY JOURNEYS.STRUCTURE...

  • Transforming Customer Experiences

    1 week ago

    Brisbane, Queensland, Australia beBeeExperience Full time $140,000 - $170,000

    Customer Experience LeaderIn this pivotal role, you will be instrumental in shaping the end-to-end Member experience across our diverse touchpoints. As a seasoned Customer Experience Leader, you will bring your expertise to develop and implement a comprehensive strategy that consistently delivers on our brand promise.About This OpportunityThis is an...

  • Transforming Customer Experiences Lead

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $95,000

    We're an iconic brand with a global footprint, driven to build a connected future for everyone to thrive.Job OpportunityThis role is all about delivering exceptional customer experiences through outstanding service. You'll do this by providing a seamless in-store journey and empowering customers to transform their telecommunications experience through your...

  • Experience Leader

    1 week ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Transforming Customer Experiences

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $110,000 - $137,000

    Customer Experience Manager">The role of the Customer Experience Manager is to lead a small but well-established CX design team, known for taking on complex initiatives. The team brings structure and direction to ambiguous projects, working closely with colleagues in various departments.This position involves optimizing customer product and service delivery...

  • Senior Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $110,000 - $140,000

    Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team. The ideal candidate will have a proven track record of delivering customer-centric solutions that drive business growth and improve customer satisfaction.The successful candidate will play a key part in shaping our customer strategy, designing new...

  • Customer Experience Manager

    6 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $150,000

    About the Role: We are seeking an experienced leader to lead our Level 1 Customer Care team at Beaudesert Road on a permanent, full-time basis. This role is pivotal in driving our Customer Experience (CX) and Digital strategies, ensuring our Customer Care Centre operates as a key enabler across the business. As part of the CCC leadership team, you will play...