Sales and Member Engagement Specialist

6 hours ago


Canberra, ACT, Australia Fitness First Full time
About Fitness First

Fitness First is a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria. We empower individuals to excel by providing a supportive environment that fosters personal growth and development.

Job Opportunity

We are seeking a Sales and Member Engagement Specialist to join our team. As an MSC, you will be the driving force behind the success of our business, interacting with members and inspiring them to achieve their fitness goals.

Key Responsibilities
  • Contribute to club sales budget through sales promotions and referrals campaigns.
  • Generate and convert high-quality sales leads via community outreach, referrals, and new business opportunities.
  • Achieve lead contacts via telephone to maximise sales opportunities.
  • Provide sales presentations and tours to prospective members.
  • Create great member journeys through positive and personalised interactions.
  • Achieve successful outcomes to enquiries.
  • Open and close the club as per the roster.
  • Participate in member retention programs, inspiring members to continue their fitness journey.
  • Regular service calls to new and existing members to keep them engaged, recommending club-based products that enhance their experience.
Requirements
  • Current First Aid & CPR certificate.
  • A problem-solving mindset, able to provide solutions meeting the needs of potential members.
  • A gift for communication, able to engage with anyone and inspire action.
  • Drive, goal-focused and continuously looking for ways to excel.
  • A team player, able to rally through challenges and celebrate successes.
  • Customer-focused, able to build rapport with diverse backgrounds and motivated to help others achieve their goals.
What We Offer
  • A competitive package including base salary $60,000 - $80,000 per annum, super, and commission.
  • A complimentary Platinum Fitness First membership.
  • Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards.
  • Career opportunities within Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, developing your career across brands, locations, and disciplines.
  • Ongoing training and support to develop customer service, sales, and leadership skills through Gold Certification and Emerging Leader awards.


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