Fitness First Member Engagement Specialist

2 weeks ago


Canberra, ACT, Australia Fitness First Full time
About Us

Fitness First is part of Fitness and Lifestyle Group (FLG), a leading fitness company with over 500 physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our mission is to help people live happier, healthier, and more active lives.

Job DescriptionRole Overview

We are seeking an experienced Member Support Consultant to join our team in Canberra City. As a key member of our sales team, you will be responsible for driving membership growth by performing outreach activities, generating and converting leads, and providing exceptional customer service.

Key Responsibilities:
  • Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
  • Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
  • Achieving the required number of lead contacts via telephone to maximise sales opportunities
  • Providing sales presentations and tours to prospective members
  • Creating great member journeys via positive and personalised interactions
  • Achieving successful outcomes to enquiries
  • Opening and closing the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements:
  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What We Offer:
  • A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Learning and Development:

Elevate your professional and personal growth with access to our industry-leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content.

About Fitness and Lifestyle Group

We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. Our employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.



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