Program Assistant

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers' corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Reporting to the Operations Manager this role is responsible for supporting client referrals, reviewing services, maintaining program data, and providing leadership and peer support across the team. You will work closely with service users, carers, and stakeholders to foster inclusion, strengthen community connections, and achieve positive outcomes.

This position is offered as Permanent Full-Time and based out of our Townsville office.

About You

You are a compassionate and proactive professional with strong communication and leadership skills. You can balance program administration with hands-on support and thrive in a team environment where collaboration and initiative are valued.

Key Responsibilities

• Support the delivery of programs that build social networks and community inclusion for service users.
• Monitor and respond to changing needs of service users, adapting services as required.
• Provide active support to carers via phone or face-to-face.
• Review direct support documentation and provide guidance to team members.
• Role model positive behaviours, foster teamwork, and provide on-the-job support.
• Represent Life Without Barriers in internal and external stakeholder meetings.
• Contribute to team meetings, supervision, and continuous improvement.
• Ensure compliance with policies, procedures, legislation, and funding requirements.

Skills & Experience

• Tertiary qualifications in health, welfare, or related field and/or relevant experience.
• Demonstrated ability to build rapport and collaborate effectively with service users, families, and diverse communities.
• Strong stakeholder engagement and relationship-building skills.
• Ability to work independently and as part of a team, with initiative and problem-solving ability.
• High-level written and computer skills for preparing plans, reports, and correspondence.
• Conflict management skills and commitment to confidentiality.
• Current First Aid Certificate and Driver Licence.
• Ability to obtain and maintain all required clearances.

Benefits

• An attractive remuneration package will be offered to the successful applicant, including a mobile phone and laptop
• Supportive team environment
• Salary packaging tax benefits, Meal Entertainment benefit, novated leasing and more
• Growing organisation with great career opportunities
• Monthly RDO

How to Apply

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at with the subject heading 'PA Townsville'.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date is midnight Thursday 2nd October.