Tenure Support Officer
2 weeks ago
The Department of Energy, Mines, Industry Regulation and Safety is seeking a highly skilled Tenure Support Officer to join our team. As a Tenure Support Officer, you will be responsible for providing quality customer service to internal and external customers related to the Department's policies and procedures.
You will be the first point of contact for customers seeking information and assistance with mining tenements, dealings, and other applications under the Mining Act 1978. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and provide timely and effective solutions to their queries.
In addition to providing customer service, you will also be responsible for assisting team members to ensure high-quality, timely service delivery and attending to complex customer queries for time-sensitive matters. You will initiate business document processing, branch administrative functions, undertake financial payments, and maintain mineral title information systems databases.
Key Responsibilities- Provide quality customer service to internal and external customers
- Process applications for mining tenements, dealings, and other applications under the Mining Act 1978
- Assist team members to ensure high-quality, timely service delivery
- Initiate business document processing and branch administrative functions
- Maintain mineral title information systems databases
To be successful in this role, you will need to have:
- Demonstrated experience in providing administrative and clerical support
- Demonstrated ability to understand and apply relevant legislation
- Excellent communication and interpersonal skills
The Department of Energy, Mines, Industry Regulation and Safety is a dynamic and inclusive workplace that values diversity and promotes equal opportunities. We are committed to building and maintaining a supportive and inclusive work environment that enables our employees to thrive and contribute to our success.
We welcome applications from diverse candidates, including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities, and youth. We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia.
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