Leading Guest Experience Manager
7 days ago
The Australian Academy of Cinema and Television Arts (AACTA) is seeking a Guest Management Team Coordinator to support the Events Producer in all areas related to ticketing, invitations, seating, and guest check-in for the 2026 AACTA Awards Ceremonies.
This is a unique opportunity to work with a not-for-profit organisation promoting, encouraging, and celebrating screen excellence in Australia.
Key Responsibilities- Supervise and contribute to research across the guest list as needed.
- Field guest queries via email and phone.
- Liaise with agents and management companies regarding clients and talent.
- Maintain and update guest lists.
- Proof assets such as invitations, event pages, FAQ pages, and emails.
- Promote ticket sales via internal channels.
- Update ticketing platforms as required.
- Draft seating plans.
- Attend Working Party meetings.
- Recruit and manage volunteers, including on-the-ground training.
- Work the fielding guest queries, managing volunteers, and overseeing guest experience.
- Experience in events and customer service.
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to work under pressure.
- Able to communicate professionally and confidently with a wide range of contacts.
- Experience using Google Suite and Microsoft Office.
- Tertiary degree or studying Communications, Event Management, Arts Administration, or similar fields.
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