National Workplace Rehabilitation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeRehabilitation Full time $100,000 - $140,000

Job Opportunity:

We are seeking a highly skilled professional to develop and deploy occupational rehabilitation services management practices and programs to support long-tail claims, including the national CTP injury management framework.

The primary purpose of this role is to consistently achieve return to work/return to life outcomes, expense control, and customer experience business targets. Additionally, the incumbent will provide injury management support and advice to Injury Management Specialists and CTP claims teams.

Key Responsibilities:

  • Lead a national panel of rehabilitation providers to deliver best practice cost-effective rehabilitation services across CTP in NSW, SA, NT, and QLD.
  • Evaluate performance of panel providers across various key core elements.
  • Identify, develop, and drive rehabilitation services that support the consistent delivery of positive customer experiences and improve health, social, and commercial outcomes.
  • Collaborate with Service Managers, Team Leaders, and Injury Management Specialists (IMS) to build business awareness of strategic priorities and injury management processes, legislation, guidelines, and contractual requirements.

Requirements:

  • Demonstrated workplace rehabilitation / return to work experience, including rehabilitation provider relationship management experience.
  • Relevant allied health experience (e.g., Occupational Therapy, Physiotherapy, Nursing, Rehabilitation Counselling, Psychology).
  • Able to drive the success of the injury management framework to optimize claims outcomes, excellence in customer experience, and compliance requirements.
  • Cross-jurisdictional knowledge of CTP and/or personal injury schemes, particularly in a relationship management role.
  • Strong strategic orientation to maintain thought leadership in rehabilitation services and implementation of leading-edge and innovative practices.
  • Able to build effective relationships internally and externally with clients, intermediaries, and service providers.

What's on Offer:

  • A supportive team environment that fosters open-mindedness, collaboration, and a genuine focus on customer outcomes.
  • A sense of belonging in the workplace where employees are valued and encouraged to bring their authentic selves to work.
  • An employer committed to supporting work-life balance and flexible working arrangements.
  • Access to comprehensive training resources and career development opportunities.

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