Delivery Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeDeliver Full time $80,000 - $120,000
Job Title:

Delivery Experience Coordinator

About the Role

We're shaping the future of delivery operations in Sydney. As a leading fashion e-commerce & lifestyle destination, our platforms provide an inspiring and seamless end-to-end customer experience through technology innovations.

This role plays a key part in enhancing our delivery operations, with responsibility for scheduling, managing fleets, and coordinating 3PL partners.

Responsibilities
  • Serve as the Subject Matter Expert (SME) for all delivery experience-related matters.
  • Coordinate truck schedules, manage fleet operations, and act as a fleet coordinator.
  • Arrange schedules with 3PL partners to ensure bookings are made efficiently.
  • Forecast delivery volumes to service providers to improve our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) KPIs to identify trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes.
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our sustainability goals.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
Your Skills

We're looking for someone with experience in the delivery space, a strong background in scheduling and job coordination, and excellent communication and stakeholder management skills.

  • Experience working with cross-functional teams (operations, customer service, finance, sustainability).
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is a plus.
Why This Role Matters

In this role, you'll be driving forward-thinking initiatives that elevate the customer experience and make a real difference in the world.

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