Delivery Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDelivery Full time $90,000 - $110,000
Delivery Experience Coordinator

We are seeking a skilled Delivery Experience Coordinator to join our team. As the ideal candidate, you will have expertise in scheduling and job coordination, as well as experience working with cross-functional teams.

  • This role requires strong communication and stakeholder management skills, along with the ability to monitor key metrics and delivery reports.
  • The successful candidate will be able to own delivery tasks and consistently meet performance expectations.
  • Experience in logistics, delivery operations, or a related field is an asset.
About This Role

In this challenging role, you will play a key part in ensuring timely and reliable deliveries to customers. You will manage truck scheduling, coordinate fleet operations, and act as a fleet coordinator.

You will also coordinate schedules with 3PL partners, ensuring bookings are made efficiently, forecast delivery volumes to service providers, and elevate our delivery platform.

Responsibilities
  1. Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
  2. Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
  3. Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
  4. Forecast delivery volumes to service providers and elevate our delivery platform.
  5. Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
  6. Understand and work with multiple service providers, including batching processes.
  7. Schedule jobs and collections, acting as the external face for delivery coordination.
  8. Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our sustainability strategy.
  9. Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
What We're Looking For
  • Experience in the delivery space, with a strong background in scheduling and job coordination.
  • Experience working with cross-functional teams (operations, customer service, finance, sustainability).
  • Excellent communication and stakeholder management skills.
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is an asset.
Why Work With Us

We exist to level the playing field for people as they discover a career that's right for them. When you apply, you have the chance to show more than just your resume.

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