Delivery Experience Specialist

1 week ago

Sydney, New South Wales, Australia Hatch Full time

Overview
Delivery Experience Specialist role atTHE ICONICbased in Sydney, NSW, AU.
Role context
As a part of THE ICONIC's delivery operations, this role focuses on shaping the future of our delivery experiences and driving operational efficiency.
Key Responsibilities
Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
Manage truck scheduling, coordinate fleet operations, and act as a fleet coordinator.
Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
Forecast delivery volumes to service providers and elevate our delivery platform.
Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
Understand and work with multiple service providers, including batching processes.
Schedule jobs and collections, acting as the external face for delivery coordination.
Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and support the 2025 Sustainability strategy.
Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
What you'll bring (Qualifications & Experience)
Experience in the delivery space, with a strong background in scheduling and job coordination.
Experience working with cross-functional teams (operations, customer service, finance, sustainability).
Excellent communication and stakeholder management skills.
Strong experience with Excel or Google Sheets and the ability to monitor key metrics and delivery reports.
Proven ability to own delivery tasks and consistently meet performance expectations.
Understanding of working with multiple service providers and fleet management.
Experience in logistics, delivery operations, or a related field is a plus.
Why THE ICONIC
Flexible working: hybrid and flexible model.
Learning opportunities through learning days and hackathons.
Parental leave and allowance for first day of school.
Birthday leave and staff discounts.
Commitment to People & Planet Positive and sustainability initiatives.
Wellbeing programs and discounted gym memberships.
Employee assistance program and wellbeing support.
Volunteer days and referral rewards.
Additional Information
We are committed to providing reasonable arrangements for applicants and interviewers.
If you require accommodations or adjustments, please contact our Talent Acquisition team:
Note: This is a role with THE ICONIC, not with Hatch.
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