Senior Manager Customer Protection Lead

1 week ago


Australia Bendigo & Adelaide Bank Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Customer Protection team and drive strategic initiatives to enhance our financial crime risk management capabilities.

Key Responsibilities
  • Provide strategic and operational leadership to the Customer Protection team, driving the implementation of our next 3-year strategy to deliver leading customer protection and financial crime operational services.
  • Shape and support the development of clear appetite statements, industry best practices in operational management, standards, training, and threat mitigation across the Group's financial crime control environment.
  • Guide, coach, and enable the Customer Protection team to deliver a quality, high-performance, and customer-focused service.
  • Champion the provision of clear insights and reporting to the Board and Executives of the Group regarding the performance of the financial crime framework against formal Fraud risk appetite statements.
About Us

Bendigo & Adelaide Bank is a leading Australian bank with a strong commitment to customer protection and financial crime risk management. We are seeking a talented individual to join our team and contribute to our mission to deliver exceptional customer experiences.

What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who are passionate about customer protection and financial crime risk management.


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