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Client Manager

2 months ago


Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

Gallagher Bassett is seeking a highly skilled Client Manager to join our dynamic Client Services team. As a Client Manager, you will play a pivotal part in supporting our clients' needs, both within our Victorian portfolio and nationally, supporting exceptional outcomes in Workers Compensation claims management.

You will be responsible for forging strong relationships with both existing and potential clients, and you'll have the opportunity to work across multiple jurisdictions. Working closely with our operational and sales teams, you will seize every opportunity to boost service and maximize revenue for our clients (and for us).

Responsibilities
  • Client Relationship Management
    • Manage client relationships and provide troubleshooting support
    • Assist clients in achieving their performance goals
  • Service Customization
    • Proactively tailor services to meet client requirements and industry trends
  • Internal Stakeholder Management
    • Build and maintain relationships with key internal stakeholders
  • Claims Management
    • Lead claims reviews and ensure productive meetings between clients and our team
    • Analyze claims trends and implement processes to manage risks
    • Educate clients on compliant claims management and provide strategic solutions
    • Manage conflicts between multiple parties
About You

We are looking for an enthusiastic, compassionate and customer-centric individual who has:

  • Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential;
  • Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
  • A strategic mindset and approach;
  • Previous experience using Salesforce would be highly regarded;
  • Strong attention to detail;
  • Effective coaching ability;
  • A strong sense of team and collaboration;
  • A resilient attitude.
What We Can Offer
  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave scheme
  • Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • Service recognition awards; and employee assistance program for yourself and immediate family members.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers)
  • Reproductive Leave