Client Development Manager
3 days ago
About the Role
Norton Rose Fulbright is a global legal practice that provides a full business law service to the world's preeminent corporations and financial institutions. We have over 3,000 lawyers based in more than 50 offices across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East, and Central Asia.
As a Client Development Manager, you will play a key role in ensuring effective account management of client relationships, identifying opportunities for client growth, and supporting other Marketing and Business Development programs. You will be an integral member of a close-knit national team, leveraging your background in business development to drive results.
Key Responsibilities
- Develop and implement account management plans for allocated clients, focusing on retention, growth, and increased profitability.
- Conduct research to deepen understanding of clients' circumstances, issues, expectations, and needs.
- Work with the digital and events teams to manage the organization and execution of unique key client experiences, events, and hospitality.
- Contribute to the firm's overall client experience program, including client listening, journey mapping, and working with the Client Board.
- Project manage and deliver bids and tenders for allocated clients, with support from other BD team members and the strategic bids team.
Requirements
- Strong understanding of marketing and core marketing programs employed in business-to-business relationship marketing.
- Ability to think strategically about client issues and craft value propositions based on client needs matched with expertise.
- Experience in leading client, project, or campaign teams.
- Strong team orientation, natural collaborator, and sharer of information.
- Ability to influence and challenge senior executives on the value and strategic alignment of proposed client and business development activities.
- Strong program and project management skills, including negotiation of competing priorities, management of multiple concurrent projects, and work to tight timeframes.
- Excellent written and verbal communication skills.
- Knowledge of Microsoft Office Suite and Outlook; knowledge of InterAction CRM preferred.
About Us
Norton Rose Fulbright Australia offers genuine career prospects and an excellent team environment renowned for its collaborative culture, passion for client service, and professional development opportunities.
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