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Events and Reservations Coordinator

2 months ago

South Yarra, Victoria, Australia Accor Full time

Company Overview

About Accor

Accor is a globally recognized leader in the hospitality industry, offering a diverse range of accommodations from luxury hotels to budget-friendly options. Our commitment to exceptional service and guest satisfaction is paramount, and we pride ourselves on creating memorable experiences for all visitors.

Our properties are strategically located in vibrant areas, providing guests with easy access to local attractions and amenities.


Position Overview

The Opportunity

We are currently seeking a dedicated professional for the role of Events and Reservations Coordinator.

This position offers a dynamic work environment where you will balance responsibilities between reservations and event coordination, ensuring a seamless experience for our clients.

Reporting to the Events Sales Executive and Reservations Manager, your key responsibilities will include:

  • Finalizing event details post-contract signing
  • Processing final payments
  • Preparing event orders and conducting order meetings
  • Managing all administrative tasks related to events
  • Recording charges accurately
  • Welcoming clients during their visits
  • Drafting and sending proposals and contracts
  • Creating and updating group master files, including rooming lists and meal details
  • Following up on outstanding information
  • Collaborating with various departments to fulfill group and special requests
  • Ensuring timely receipt of deposits and completion of invoicing
  • Verifying accounts and finalizing billing statements
  • Sending reminders to clients as necessary
  • Monitoring group reservations and liaising with clients

Candidate Profile

Ideal Candidate

The successful candidate will possess strong time management skills and the ability to handle multiple tasks while maintaining a focus on guest satisfaction.

Your friendly and engaging customer service approach will distinguish you in this role. You should be confident in initiating conversations and have a solid understanding of hotel event management and related administrative processes.

Experience in both Front Office and Event environments is preferred, along with familiarity with Property Management Systems (PMS) such as Opera.

Availability to work weekdays and occasional weekends is required, along with the legal right to work in Australia.


Commitment to Diversity

At Accor, we are dedicated to fostering an inclusive workplace that values diversity and promotes equal opportunities for all individuals. We encourage applicants from all backgrounds to apply.

We strive to create a welcoming culture, providing excellent working conditions and supporting the development of all employees.

If you have specific needs, please let us know so we can accommodate them.

We look forward to your application.