Reservations Coordinator

2 weeks ago


South Yarra, Victoria, Australia AccorHotel Full time
Reservations Agent Job Description

We are seeking a highly organized and customer-focused Reservations Agent to join our team at The Como Melbourne, part of the Accor Group. As a Reservations Agent, you will play a crucial role in ensuring seamless event experiences for our clients.

Key Responsibilities:
  • Coordinate event details, including finalizing contracts and taking pre-payments.
  • Compile event orders and lead event order meetings.
  • Manage administrative tasks related to events, including posting charges and updating group information.
  • Meet and greet clients, ensuring their needs are met.
  • Send proposals and contracts to clients.
  • Collaborate with other departments to ensure group requirements are met.
  • Monitor group reservations, liaising with clients and inputting details into the reservations system.
Requirements:
  • Excellent time management and multitasking skills.
  • Strong customer service skills, with a bright and bubbly approach.
  • Knowledge of hotel conferencing and events administration.
  • Experience using a PMS, such as Opera, is preferred but not essential.
  • Availability to work Monday to Friday and some weekends, with the right to work in Australia.
About Accor Hotels:

Accor Hotels is the world's largest and fastest-growing hotel group, with a network of over 4,000 properties in more than 90 countries. We offer exceptional opportunities for career development and a warm and welcoming culture.

We are committed to diversity and inclusion, welcoming each individual and respecting their differences. Our ambition is to provide meaningful employment, excellent working conditions, and to promote the development of all people, including those with disabilities.



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