Radiologic Clinic Patient Service Representative

1 week ago


Brisbane, Queensland, Australia Qscan Radiologic Clinics Full time
About the Role

We are seeking a skilled Patient Service Representative to join our team in Clayfield, supporting high-quality patient care.

This is an exciting opportunity for customer-focused individuals who thrive in fast-paced environments. If you are passionate about delivering exceptional patient experiences, we encourage you to apply.

Key Responsibilities
  • You will serve as the first point of contact for patients and referrers, assisting with appointment bookings and general enquiries over the phone.
  • Manage patient referrals from our website and referring practitioners, ensuring accuracy and attention to detail.
  • Provide essential information to patients, including arrival times, appointment preparations, and cost estimates.
  • Maintain accurate patient records and facilitate pathology and previous imaging records for seamless patient experiences.
About You
  • You are a strong communicator, confident in interacting with patients, referrers, and colleagues to achieve the best outcomes.
  • A tech-savvy individual, experienced in working accurately across various systems, with a plus for experience with Radiology Information Systems or Customer Management Systems.
  • Resilient and capable of thriving under pressure, adapting quickly to change, with experience in a contact centre or medical administration highly regarded.
The Benefits
  • A great team culture where you can participate in personal and professional development programs.
  • A competitive remuneration package, including additional employee discounts.
  • A Flexible Work Arrangements policy to balance work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.
Salary

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, based on location and experience.



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